Winmaker Casino Privacy Policy
At Winmaker, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at winmaker.com. We encourage you to read this document carefully before registering an account or using any features on our platform. By continuing to use Winmaker Casino, you acknowledge that you have read and understood the practices described here. Our commitment is to handle your information transparently, responsibly, and in accordance with applicable data protection laws.
Who We Are
We are Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate Winmaker online casino and are the data controller responsible for your personal information. Paysafe-related transactions are processed by Tronabriz Limited. If you have any questions about this policy or how we handle your data, please contact us at support@winmaker.com.
Information We Collect
When you register and use our platform, we may collect the following types of personal information about you:
- Full name, date of birth, and gender
- Contact details including email address, phone number, and residential address
- Username, password, and account preferences
- Payment and financial information, including deposit and withdrawal method details
- Identity verification documents (passport, national ID, proof of address) required during KYC
- Transaction history, wagering activity, and bonus usage records
- Device information, IP address, browser type, and operating system
- Communication records, including live chat transcripts and support emails
- Behavioural and session data collected through cookies and tracking technologies
We at Winmaker Casino collect only the data that is necessary and proportionate to the services we provide. Some data is collected automatically when you browse our site, while other information is provided directly by you during registration or account updates.
How We Use Your Information
Our Winmaker team uses your personal data for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals, and verify payment methods
- To comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
- To verify your identity and age before processing any withdrawals
- To administer bonuses, promotions, and loyalty programme rewards through our WinMaker Journey programme
- To detect and prevent fraud, cheating, and unauthorised access
- To communicate with you about your account, promotions, and service updates
- To improve our website, game offering, and overall player experience
- To comply with our e-gaming licence No. 0000064 issued by the Tobique Gaming Commission
Legal Basis for Processing
We at Winmaker Casino process your personal data on the following legal grounds:
- Contractual necessity — processing is required to fulfil our obligations to you as a registered player
- Legal compliance — we are required to process certain data to meet regulatory, licensing, and financial crime prevention obligations
- Legitimate interests — we process data to protect our platform, prevent fraud, and improve our services
- Consent — where applicable, we rely on your explicit consent for marketing communications and optional personalisation features
Cookies and Tracking Technologies
Our Winmaker Casino website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and serve relevant content. Cookies help us remember your preferences, maintain your session when logged in, and understand how players interact with our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of Winmaker and your ability to access some features. By continuing to use our site, you consent to our use of cookies in accordance with this policy.
Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
- Payment processors and banking partners who handle deposit and withdrawal transactions
- Identity verification and KYC service providers
- Game providers and software suppliers who power our casino platform
- Regulatory authorities, including the Tobique Gaming Commission, when required by law
- Alternative Dispute Resolution bodies such as EGIS (disputes@egis-adr.com)
- Law enforcement or government agencies when legally obligated to disclose
- RNG certification bodies such as iTech Labs (ISO/IEC 17025) in connection with platform audits
All third parties we work with are contractually required to handle your data securely and to use it only for the specified purposes. We at Winmaker do not authorise any third party to use your personal information for their own marketing or unrelated activities.
Data Retention
We retain your personal data for as long as your account remains active and for as long as required by our legal and regulatory obligations. In many jurisdictions, financial and identity records must be retained for a minimum period after account closure. Once the retention period expires and there is no longer a lawful basis to keep your data, our Winmaker Casino team will securely delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete data
- Right to erasure — you may request deletion of your data, subject to our legal obligations
- Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@winmaker.com. We will respond to all verified requests within the timeframe required by applicable law. For VIP-related enquiries, you may also reach us at winners@winmaker.com.
Security of Your Data
We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our Winmaker platform uses SSL encryption for all data transmissions, and access to sensitive data is restricted to authorised personnel only. We conduct regular security assessments and work with certified partners to maintain the highest standards of data protection.
Responsible Gaming and Data
At Winmaker Casino, we may use your account and behavioural data to support responsible gambling practices. This includes monitoring for signs of problem gambling and enforcing self-exclusion or deposit limit requests. We are committed to using data not only for commercial purposes but also to promote the safety and wellbeing of all players on our platform.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a notice on our website. Continued use of our Winmaker services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our Winmaker Casino support team:
- Email: support@winmaker.com
- VIP & Winners enquiries: winners@winmaker.com
- Live chat: available 24/7 on our website at winmaker.com
We are here to help and will address all privacy-related enquiries promptly and professionally.
Content updated: July 14, 2026