Winmaker Casino Terms and Conditions

Welcome to Winmaker Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services. By registering an account or placing a wager on our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. At Winmaker Casino, we urge every player to review this document carefully before proceeding.

1. About Us and Regulatory Framework

We are operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions on our platform are processed by Tronabriz Limited. Our arbitration seat is Costa Rica.

At Winmaker, we hold E-gaming Licence No. 0000064, issued by the Tobique Gaming Commission (Tobique First Nation, Canada). Our Random Number Generator is independently certified by iTech Labs in accordance with ISO/IEC 17025. For alternative dispute resolution, players may contact EGIS at disputes@egis-adr.com. The official language of these Terms is English; in any translation discrepancy, the English version prevails.

2. Eligibility and Account Registration

Our Winmaker Casino platform is available to players aged 18 or older who are not located in a jurisdiction where online gambling is prohibited. When you register with us, you warrant that all information you provide is accurate, current, and complete.

2.1 Restricted Jurisdictions

We do not permit real-money play by residents or citizens of the following countries and territories:

Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada (Ontario and New Brunswick), China, Cuba, Cyprus
Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey
Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania
Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands, Yemen, and others listed in §2.4 of our full Terms

Players who violate this policy are not entitled to refunds or withdrawals. We also note that players from Sweden are ineligible for any bonuses, promotions, VIP programmes, or loyalty-point exchanges under §2.5.

2.2 Account Responsibilities

You may hold only one account on our platform at any time
You are solely responsible for maintaining the confidentiality of your login credentials
You must notify us immediately if you suspect unauthorised access to your Winmaker Casino login
Deposits must originate from an account registered in your own name (§10.3)
Bitcoin players must complete identity verification before making a deposit (§2.7)

3. Games and Software Providers

At Winmaker Casino, we offer over 10,000 games from leading providers, including Evolution, Pragmatic Play, Microgaming, Games Global, BGaming, Quickspin, BetSoft Gaming, and NetGame, among many others. Our catalogue includes pokies, live dealer games, table games, jackpot titles, and more.

3.1 Provider Restrictions

Certain game titles and providers are subject to geographic restrictions. NetEnt games are absolutely restricted in Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, the UK, and the USA, as well as Australia. Play'n GO and Pragmatic Play titles are unavailable in Sweden. Amatic games are restricted in Australia, Austria, Estonia, Greece, and the USA. VPN circumvention of these restrictions is strictly prohibited and may result in forfeiture of winnings.

4. Deposits and Withdrawals

We at Winmaker Casino support over 30 payment methods, including major credit cards, e-wallets, bank transfers, and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, and others. Accepted currencies include AUD, NZD, CAD, EUR, USD, CHF, NOK, RUB, ZAR, and a range of digital currencies. Crypto deposits are converted at real-time Coinbase Converter rates at the moment of the transaction.

4.1 Deposit Conditions

Minimum deposit: €20 or equivalent (AUD 30 for most methods; AUD 20 for Google Pay)
All deposits are fee-free and processed instantly
No upper limit applies to cryptocurrency deposits (§10.5)
A minimum deposit of $30 is required to qualify for our welcome bonus

4.2 Withdrawal Conditions

Minimum withdrawal: €20 or equivalent (fiat and crypto)
All withdrawal requests are processed within 72 hours of approval (§11.6)
E-wallets: instant; Credit Cards: 1–3 business days; Bank Transfer: 3–5 business days
Before withdrawing, each deposit must be wagered at least 3× (§9.7)

4.3 Withdrawal Frequency Limits

Our standard withdrawal limits are as follows:

Daily: €2,000 or equivalent
Weekly (rolling 7-day): €7,500 or equivalent
Monthly: €15,000 or equivalent (resets on the 1st of each month)
Progressive jackpot wins are paid in full and are exempt from these limits
Limits are doubled at loyalty Level 11 (Elite Circle) and tripled at Level 12 (The WinMaker)

5. Bonuses and Promotions

Our Winmaker bonus structure includes a multi-deposit welcome package, daily and weekly reload promotions, cashback offers, and free spins. All bonuses are subject to a 40× wagering requirement unless otherwise stated, and the maximum bet while a bonus is active is $5 (or A$8).

5.1 Welcome Offer

We offer a five-deposit welcome package for standard players, with bonuses ranging from 100% up to $5,000 on the first deposit (plus 100 free spins), through to 200% up to $5,000 on the fifth deposit. A separate VIP Welcome Offer provides up to 200% and $10,000 on the first deposit. Maximum win from any cash bonus is $5,000; from free spins, $200.

5.2 Ongoing Promotions

Monday Combo: free spins plus reload match bonus
Spinmaker Tuesdays: 50% up to $100 + 50 FS
Winners Wednesdays and First-Class Fridays: free spin tiers
Saturday's Escape: triple reload bursts up to $250 each
Sunday's Soiree: 99 free spins
Daily Cashback: 10% on slots (Mon–Sat), capped at $500

We reserve the right to modify, suspend, or terminate any promotion at our discretion. Bonus abuse, including the use of multiple accounts or VPN circumvention, will result in account suspension and forfeiture of funds.

6. Loyalty Programme — WinMaker Journey

At Winmaker, we reward loyal players through our WinMaker Journey programme, comprising 12 tiers from Global Nomad to The WinMaker. Players earn Status Comp Points (SCP) and Redeemable Comp Points (RCP) based on their wagering activity. Every $20 wagered on slots earns 1 SCP and 1 RCP; every $100 on roulette or game shows; every $200 on blackjack, baccarat, poker, or video poker.

Our Winmaker Casino VIP Club offers additional benefits including faster payouts, enhanced cashback (up to 30% weekly and 10% daily), dedicated account managers, and exclusive level-up bonuses. VIP invitations are issued proactively by our team. For VIP status-transfer enquiries, please contact us at winners@winmaker.com or via Telegram at @EricaWinmaker.

7. Responsible Gaming

We are committed to promoting safe and responsible gambling across our entire platform. At Winmaker Casino, we provide tools including deposit limits, session limits, self-exclusion options, and reality checks. If you feel that your gambling may be causing harm, we encourage you to use these tools or contact our support team at any time. You may also seek assistance from independent organisations dedicated to problem gambling support.

8. KYC and Account Verification

Our Winmaker Casino team may request identity verification (KYC) at any point, including before processing withdrawals. Withdrawals remain pending until verification is complete. If we are unable to reach you by phone or email within two weeks of a withdrawal request, your account may be locked and the withdrawal cancelled (§8.4).

9. Dormancy and Account Closure

We apply a dormancy fee of €25 per month after 12 consecutive months of account inactivity (§12). You may request account closure at any time by contacting our support team via live chat or email at support@winmaker.com. We are available 24/7 to assist you.

10. Amendments and Governing Law

We at Winmaker reserve the right to amend these Terms and Conditions at any time. Any material changes will be communicated to registered users. Continued use of our services following notification of changes constitutes acceptance of the updated Terms. These Terms are governed by the laws of Costa Rica, and any disputes shall be subject to arbitration with Costa Rica as the agreed seat. For independent dispute resolution, please contact EGIS at disputes@egis-adr.com.

If you have any questions about our Terms and Conditions, please contact us at support@winmaker.com. We are here to help 24 hours a day, 7 days a week.

Content updated: July 14, 2026